By placing an order at Compuidea, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at Compuidea, a customer has agreed to the total dollar amount of the sale, and authorizedCompuidea to collect payment via the payment method the customer specified. Compuidea reserves the right to make changes to this site and these terms and conditions at any time.

1. Placing Order

All pricing is in US dollars and exclusive of sales tax because this is an international site. Please note that pricing and stock availability are subject to change without prior notice.

Compuidea may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Compuidea requests payment for increased prices, you may cancel the order by giving notice to Compuidea, which must be received within seven days of the announcement of the increase.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

Quantity in stock displayed on the web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on the web site.

Compuidea reserves the rights to adjust freight cost at any time.

2. Delivery

We will ship your item in next business days upon receipt of cleared payment. All items will be shipped with insurance to against lost or damage, insurance is included in the shipping. We do not ship to third party addresses unless that address is known and can be verified by Compuidea.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

After your order is placed, you will be sent an E-mail acknowledgement which will include an Internet link with your order tracking number which can be used to track your order status.

3. Delivery time

Any date Quoted for delivery is an estimate only, and unless a guarantee shall have been given by Compuidea in writing. Compuidea shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, not withstanding any failure by Compuidea to deliver by the Quoted date.

Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without approval from Compuidea in writing. The latter case would still attract the normal restocking fee.

4. Restocking Fee
A 25% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds for opened item.

4. Returns / Refunds / Cancellations

Returns for refund will only be accepted within 7 days of receiving the goods, returned item must be received in 7 business days. A restocking fee of 25% of the purchase price will be deducted. Returned goods must be unopened and in its original condition, and include all the original packaging. Shipping and insurance cost are not refundable. Opened item is non-refundable.

Any incorrect, missing or damaged items received must be reported to Compuidea within 24 hours of you receiving the delivery. This can only be done by E-mail.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Compuidea owns the title of any extra goods shipped with your order that have been despatched in error.

If requested by Compuidea, the Customer may be required to provide information in that Compuidea can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by Compuidea. Failure to provide sufficient information may delay the refund or cancellation, Compuidea is not to be held responsible for any delays according to clause provided by Compuidea.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email only, no refund for specially ordered items.

5. Product Testing

Compuidea, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Compuidea does not conduct product testing before shipping any merchandise.

5. Warranty Service

All goods sold by Compuidea come with manufacturer warranty, some products may have longer warranty period and it is based on Manufacturer, please contact us if you want more details.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

Customers are responsible for all the shipping charges for the warranty processes, no exception. Compuidea is not responsibe to any damage or lost of package for the repaired item. Warranty for individual parts we sell are provided by the manufacturers, not by Compuidea.

Warranty only covers the item(s) sold by Compuidea. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Compuidea.

Compuidea does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks, video cards, hard drives etc are covered by direct manufacturer warranty.

DOA (Dead on arrival) items are eligible for replacement only, no refund accepted. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA.

Any unauthorised repair or upgrade voids warranty. Please refer to specific warranty condition on warranty card supplied with goods.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Compuidea is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

Customer is responsible for proper packaging of return item. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Compuidea. Compuidea is not responsible for any parcel missing in transit, on its return back to Compuidea. We will request the shipping fee when we return the repaired item back to the customer.

6. Warranty turnaround time

Turnaround time for warranty claims depends on the manufacturers or the distributors. We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Compuidea is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

7. Payment

Payment must be made in full by Paypal or Interac email money transfer before shipping.

9. Liability

a. Compuidea shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.

b. Compuidea expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.

11. Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products may not be identical to the images.

12. Obligations of the Customer

On the first purchase the Customer places with Compuidea, the Customer might be required to provide additional identification to Compuidea to help eliminate Internet credit card fraud and to provide additional security.

Compuidea reserves the right to terminate a Customer's account if it is found to contain false, incomplete, inaccurate information. If any security concerns or breaches arises from the Customer, they shall report it to Compuidea immediately.

Compuidea does not stored any credit card details for any Customers. The Customer will ensure that credit card details are their sole responsibility to safe guard.

** NOTE:

Compuidea attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Compuidea shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. Thank you.